Looking for a support organization with the flexibility to respond to your Maximo support needs? Does 24x7 Maximo support sound good? 100% Maximo-focused, gold technically accredited IBM Premier Business Partner, and winners of the multiple IBM and industry awards, Interloc Solutions is in a unique position to be your Maximo support partner. Interloc provides a variety of support services to our clients. We are authorized to provide Level I & II support for the Maximo base product, support for Interloc products, post implementation support, and Premium support to provide you with additional flexibility.
Interloc is authorized to provide IBM Level I and II support (formerly known as Tiers I and II support), with IBM providing Level III support to all Maximo clients. This allows Interloc to provide support directly to our clients under the terms of IBM’s Annual Customer Support Plan (ACSP).
Under this support model, Interloc’s knowledgeable and expertly skilled Maximo consultants directly provide product support for your organization. If we encounter an issue in the base Maximo code, we communicate with IBM on your behalf to reach resolution. You receive Maximo support from two organizations, for the price of your annual maintenance and support fee.
There are two key points at which Interloc measures the success of an implementation: at the time of the cutover to the Production environment, and six months after go-live.
Go live is not only a major achievement; it is a significant indication of client satisfaction. But it is not the end of the project. Interloc helps our clients put post implementation support mechanisms in place to help ensure overall longevity. These include:
These metrics provide effective means of measuring correct system usage, system adoption, and system acceptability, and they provide the building blocks for continuous improvement initiatives.
Interloc Premium Support allows you to define the terms of your support package, going beyond Interloc's standard offerings. Some of the terms our clients have opted to include in their Interloc Premium Support packages are:
Many of our clients choose to use Interloc Premium Support agreements as an open standing order for Interloc services, allowing them to engage with Interloc on an hourly basis for a variety of consulting services as needed throughout the year.
Interloc Mobile Informer and Interloc Mailer products are supported through: