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Our clients rely on Interloc for Maximo support.

Maximo support when you need it from a technically accredited IBM Gold Business Partner.

Looking for a support organization with the flexibility to respond to your Maximo support needs? Does 24x7 Maximo support sound good? 100% Maximo-focused, gold technically accredited IBM Premier Business Partner, and winners of the multiple IBM and industry awards, Interloc Solutions is in a unique position to be your Maximo support partner. Interloc provides a variety of support services to our clients.  We are authorized to provide Level I & II support for the Maximo base product, support for Interloc products, post implementation support, and Premium support to provide you with additional flexibility.

Maximo Software Level I & Level II IBM Support

Interloc is authorized to provide IBM Level I and II support (formerly known as Tiers I and II support), with IBM providing Level III support to all Maximo clients.  This allows Interloc to provide support directly to our clients under the terms of IBM’s Annual Customer Support Plan (ACSP).

Under this support model, Interloc’s knowledgeable and expertly skilled Maximo consultants directly provide product support for your organization.  If we encounter an issue in the base Maximo code, we communicate with IBM on your behalf to reach resolution.  You receive Maximo support from two organizations, for the price of your annual maintenance and support fee.

Interloc Post Implementation Support

There are two key points at which Interloc measures the success of an implementation: at the time of the cutover to the Production environment, and six months after go-live.

Go live is not only a major achievement; it is a significant indication of client satisfaction.  But it is not the end of the project. Interloc helps our clients put post implementation support mechanisms in place to help ensure overall longevity. These include:

  • Audit and perpetuation strategies to help ensure long-term success, acceptability and ROI
  • Definition of Metrics such as Open vs. Closed Work Orders, accuracy of Failure Reporting, Reliability of System Data and acceptable number/severity of System Issues.

These metrics provide effective means of measuring correct system usage, system adoption, and system acceptability, and they provide the building blocks for continuous improvement initiatives.

Interloc Premium Support

Interloc Premium Support allows you to define the terms of your support package, going beyond Interloc's standard offerings.  Some of the terms our clients have opted to include in their Interloc Premium Support packages are:

  • Support for customizations, including those not developed by Interloc
  • Extended Interloc support for end of support/life Maximo software
  • Out of hours support for non-critical issues
  • On-site support
  • Out of hours support for planned activities such as upgrades and enhancements
  • Ad-hoc and scheduled web-ex-type training on features where clients need further instruction. Ad-hoc sessions are intended to be shorter in length – up to 30 minutes of assistance as a guideline. This type of training is not intended to replace formal Maximo training courses

Many of our clients choose to use Interloc Premium Support agreements as an open standing order for Interloc services, allowing them to engage with Interloc on an hourly basis for a variety of consulting services as needed throughout the year.

Interloc On-Call Support

On-call (or 24x7) Maximo support helps you whatever your Maximo support need.

For Existing Interloc clients

Click here for the Support Portal, call us at 888.511.2655, or email ihelp@interlocsolutions.com


Interloc Mobile Informer and Interloc Mailer Support

Interloc Mobile Informer and Interloc Mailer products are supported through:

  • Telephone and email-based support for issues.
  • Support of Interloc Mobile Informer or Interloc Mailer software as installed by Interloc.
  • Up to 30 minutes investigation, effort, or ad-hoc training on any issue reported by the client, whether it falls within covered services or services not covered.
  • Distribution of upgrades and patches.
  • Provision of primary support for installation activities, including configuration problems, installation-related problems, and post-installation reconfiguration for Interloc Mobile Informer or Interloc Mailer installed by or on behalf of end users.

Partner with Interloc for Maximo Support