Informer UX Service Requestor (UXSR) enables employees, tenants, contractors, and customers to submit and track service requests through a simple, guided mobile experience with no Maximo login required. Without UXSR, requests come through email, phone, or paper, often missing critical delays and creating bottlenecks for service teams.
Multi-platform by design. A consistent, high-performance experience across iOS, Android, Windows Mobile, and Web.
State-of-the art user experience. A modern intuitive interface designed for non-Maximo users and rapid adoption.
Capture field issues instantly with photo documentation—no delays, no guesswork.
Guide users through accurate request submission with step-by-step prompts—ensuring complete, consistent data every time.
Track request status in real time with full visibility—from submission to resolution.
Instantly broadcast outage alerts to keep teams informed and operations moving.
Connect directly to Maximo Service Requests—no duplication, no delays, just real-time data flow.
What this enables: Extend Maximo service requests capabilities to anyone in your organization. Submit requests in seconds, attach photos, and details and track requests in real time.
Accelerate issue reporting, improve data accuracy, and reduce service desk workload—driving faster resolution and more efficient operations.
Enable rapid issue reporting directly from the field with mobile-first capture and image attachments.
Identify where the issue is occurring.
Classify the type of issue.
Allow anyone to submit requests-no Maximo or MAS login required.
Provide details and attach images.
Track requests with real time and keep users informed with status updates and notifications.
Monitor status and follow up.
With over 20 years of deep Maximo experience and recognition as an IBM Platinum Partner, Interloc delivers more than just technology—we deliver outcomes. Our Informer platform has been refined over 15+ years in real-world environments, supporting complex, asset-intensive operations across industries.
From cloud and mobility to integration and upgrades, we build solutions that work the way your teams do—ensuring reliability, scalability, and long-term success. When uptime, performance, and accuracy matter, organizations trust Interloc to get it right.
Built on the Interloc Informer Platform: Enabling Seamless Integrations, Reliable Data Synchronization, and Scalable Access.