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UX Service Requestor

Enable Maximo Service Requests Beyond Your Enterprise

WHAT IS UX SERVICE REQUESTOR?

Most Service Requests Never Make It Into Maximo Cleanly 

Informer UX Service Requestor (UXSR) enables employees, tenants, contractors, and customers to submit and track service requests through a simple, guided mobile experience with no Maximo login required.  Without UXSR, requests come through email, phone, or paper, often missing critical delays and creating bottlenecks for service teams.

KEY CAPABILITIES

MUTLI-PLATFORM

Multi-platform by design.  A consistent, high-performance experience across iOS, Android, Windows Mobile, and Web.

User Experience

State-of-the art user experience.  A modern intuitive interface designed for non-Maximo users and rapid adoption.

photo issue capture

 Capture field issues instantly with photo documentation—no delays, no guesswork. 

Guided Request Submission 

Guide users through accurate request submission with step-by-step prompts—ensuring complete, consistent data every time. 

 Real-Time Tracking 

Track request status in real time with full visibility—from submission to resolution. 

 Outage Broadcast Messaging 

Instantly broadcast outage alerts to keep teams informed and operations moving.  

Direct Maximo Integration 

Connect directly to Maximo Service Requests—no duplication, no delays, just real-time data flow.  

A MODERN, GUIDED REQUEST EXPERIENCE FOR EVERYONE

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UNIVERSAL ACCESS

Extend Requests Beyond Maximo Users

What this enables: Extend Maximo service requests capabilities to anyone in your organization. Submit requests in seconds,  attach photos, and details and track requests in real time.

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SMARTER DELIVERY SERVICE

Faster Reporting. Better Data. Less Workload.

Accelerate issue reporting, improve data accuracy, and reduce service desk workload—driving faster resolution and more efficient operations.

DESIGNED FOR SPEED, ACCESS, AND VISIBILITY

HOW IT WORKS

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PROVEN EXPERTISE, TRUSTED PARTNER

With over 20 years of deep Maximo experience and recognition as an IBM Platinum Partner, Interloc delivers more than just technology—we deliver outcomes. Our Informer platform has been refined over 15+ years in real-world environments, supporting complex, asset-intensive operations across industries.

From cloud and mobility to integration and upgrades, we build solutions that work the way your teams do—ensuring reliability, scalability, and long-term success. When uptime, performance, and accuracy matter, organizations trust Interloc to get it right.

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UX SERVICE REQUESTOR RESOURCES

Mobile Informer Resource cards for webpage

UX SERVICE REQUESTOR

SOLUTION BRIEF

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