Community Engagement powered by Mobile Informer!
From incident reporting to work order creation, Informer Service Request (iSR) facilitates user and administrators across the lifecycle of a service request, offering a list of benefits.
Reduced customer service costs and increased efficiency
Improved customer satisfaction
Effortless community engagement and empowerment through simple mobile app
Greater accessibility to maintenance organizations allowing 24x7x365 reporting of problems
Increased accessibility to service centers
Supports multi-language Maximo implementations
Ability to broadcast known outages or issues
Service requests are automatically routed to Maximo, where they are easily turned into work orders
Gartner estimates that self-reporting issues via a self-service mobile app costs 100 times less than operations at a call center or monitoring email. The value of these apps is compounded when you consider the fact we live in an omni-channel, digital world where customers expect multiple channels to generate requests and to communicate with service providers. Companies using IBM Maximo Asset Management® understand the importance of providing these capability to their users and customers.
The first self-service requestor application fully integrated with IBM Maximo Self Se vice Requestor, Informer Service Requester (iSR) is an enterprise-grade engagement tool that empowers your community to take action on any service request, follow that request, and know when that request is completed.
Creating service requests, viewing nearby service requests and follow-up service requests just became a snap for your community with iSR. This simple app is packed with enterprise-grade features.
Provide a bulletin board of important announcements for your community
Easily create, view, follow and unfollow service requests
Add comments, attachments, docs to service requests
Initiate phone call to service desk
View FAQs & Social Media feeds
Create and edit user profile or remain anonymous
Informer Service Requester revolutionizes the way you interact with your customers. With iSR, your customers can easily create service requests, view nearby service requests, or follow service requests just by tapping on the mobile app.
Informer Service Requester connects you to your community, making you more accessible, responsive and efficient, and affording you the ability to stand out in your industry - all while keeping costs low and satisfaction high.
As a member of the Mobile Informer family of apps, iSR is enterprise-ready. Some of the Informer Service Requester app features include:
Getting in touch with us will improve your business tremendously. You can expect to hear from us shortly.