MAS Managed Services

There are times when we all need a little help. Need to augment your Maximo Help Desk or don’t have the resources or expertise to manage yourself? Interloc experts are in place and can assist you with the support of your Maximo system and operations with the right level of resources to meet your needs.

 
Interloc Managed Services offering can deliver: 

• Full time or part time resources to manage the day-to-day Maximo questions, issues and support.
• Resources to manage the day-to-day operation of your MAS infrastructure.
• AdHoc support for issues and small configurations upon request.
• Quick access to resources for small or large projects.
  
  

Application Managed Services (AMS)

Interloc offers 24x7, 365 days a year Maximo and MAS support. With hundreds of years between them, the Interloc Support and Operations teams resolve your issues quickly and professionally. Let Interloc look after your daily Maximo administration tasks and more.

Requests for assistance relating to the administration of application users, including account management, security setup and configuration, and product licensing.

Our AMS can also assist you with:

• Evaluation and testing of application functionality, configurations, modifications, reports, etc., after installing product update(s) or upgrades.
• Reports, queries and start centers within Maximo/MAS.
• Troubleshooting issues with Maximo/MAS
• Consulting services as requested.
• Interloc will provide ad-hoc and scheduled remote training on Maximo/MAS features.
• Requests for assistance relating to the administration of application users, including account management, security setup and configuration, and product licensing.
  
• Assistance with Reports, queries and start centers and custom functionality within Maximo/MAS.
  
• Interloc will provide ad-hoc and scheduled remote training on Maximo/MAS features.
  
  

Infrastructure Managed Services (IMS)

Interloc provides the services to manage your MAS infrastructure located on premises or hosted on your organization's cloud. 

Management of Red Hat OpenShift Container Platform. 

• Application of product updates to your asset management software stack- Maximo, MAS, Red Hat, and WebSphere.
• Monitoring of systems for downtime and performance.
• Security monitoring and updates.
  
  

Total Managed Services (TMS) 

If you're in need of a 100% managed system, our Total Managed Services offering gives you all the components of AMS and IMS in one package.

Project Services 

Have some extra work or project you can never seem to get to? Interloc’s Project Services can help with the additional projects that require additional skills or resources. 

• Release Upgrades.
• Report creation.
• Enhancements and advanced configurations such as Integrations.
• Large scale training.
• Business Process assessments and creation.
• Maximo/Manage Workflow creation and changes.
• System assessments.