Interloc is authorized to provide IBM Level I and II support, with IBM providing Level III support to all Maximo clients. This allows Interloc to provide support directly to our clients under the terms of IBM’s Support & Subscription Plan (ACSP).
Under this support model, Interloc’s knowledgeable and expertly skilled Maximo consultants directly provide product support for your organization. If we encounter an issue in the base Maximo code,we communicate with IBM on your behalf to reach a resolution. You receive Maximo support from two organizations — all for the price of your annual maintenance support fee.