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Interloc Support

Come to the experts for Maximo and Mobile Informer Support when you need it.

Support Services

Looking for a support organization with the agility to respond to your Maximo support needs? Does 24x7 Maximo support sound good? As a 100% Maximo-focused, Platinum accredited IBM Premier Business Partner, and winner of several IBM and industry awards, Interloc Solutions is in a unique position to be your Maximo support partner. Interloc is authorized to provide a wide variety of support services to our clients, including:

  • Level I & II support for the Maximo base product
  • Support for Interloc products
  • Post-implementation support

Maximo Software Level I & Level II IBM Support


Interloc is authorized to provide IBM Level I and II support, with IBM providing Level III support to all Maximo clients.  This allows Interloc to provide support directly to our clients under the terms of IBM’s Support & Subscription Plan (ACSP).

Under this support model, Interloc’s knowledgeable and expertly skilled Maximo consultants directly provide product support for your organization.  If we encounter an issue in the base Maximo code,we communicate with IBM on your behalf to reach a resolution. You receive Maximo support from two organizations — all for the price of your annual maintenance support fee.


Interloc Post-Implementation Support

There are two key points at which Interloc measures the success of an implementation: at the time of the cutover to the Production environment, and six months after go-live.


Go-live is not only a major achievement; it is a significant indication of client satisfaction — but it is not the end of the project. Interloc helps our clients put post-implementation support mechanisms in place to help ensure overall longevity. These include:

  • Audit and perpetuation strategies to help ensure long-term success, acceptability, and ROI
  • Definition of Metrics such as Open vs. Closed Work Orders, accuracy of Failure Reporting, Reliability of System Data, and acceptable number/severity of System Issues.

These metrics deliver effective means of measuring correct system usage, system adoption, and system acceptability, and they provide the building blocks for continuous improvement initiatives.


Interloc Mobile Informer Support

Interloc Mobile Informer products are supported through:

  • Telephone and email-based support for issues.
  • Interloc Mobile Informer software as installed by Interloc.
  • Ad-hoc training on any issue reported by the client, whether it falls within covered services or services not covered.
  • Distribution of upgrades and patches.
  • Provision of primary support for installation activities, including configuration problems, installation-related problems, and post-installation reconfiguration for Interloc Mobile Informer installed by or on behalf of end users.

Interloc On-Call Support

On-call (or 24x7) Maximo support helps you whatever your Maximo support needs.

For Existing Interloc clients:

Click here for the Support Portal (requires an existing account on our support site), call us at 888.511.2655, or email ihelp@interlocsolutions.com

Partner with Interloc for Maximo Support

Getting in touch with us will improve your business tremendously. You can expect to hear from us shortly.