Improving Utilities in the Nation’s Capital
DC Water distributes drinking water and collects and treats wastewater for over 681,000 residents and 17.8 million annual visitors in the District of Columbia. DC Water also provides wholesale wastewater treatment services for 1.6 million people in the Montgomery and Prince George's counties of Maryland, and Fairfax and Loudoun counties in Virginia.
In order to maintain the distribution of clean drinking water to all its customers, DC Water operates more than 1,350 miles of pipes, four pumping stations, five reservoirs, four elevated water storage tanks, 43,860 valves, and 9,500 public hydrants.
To collect wastewater, DC Water operates 1,800 miles of sanitary and combined sewers, 22 flow-metering stations, and nine off-site wastewater pumping stations.
To treat wastewater, DC Water operates the Blue Plains Advanced Wastewater Treatment Plant, the largest advanced wastewater treatment facility in the world.
In total, DC Water pumps 99 million gallons of water every day.
With so many high-value assets serving such a vast population, maintenance and work management is quite the task. To keep up with escalating Work orders on its aging infrastructure, DC Water decided it required a more advanced EAM mobility solution.
DC Water needed a solution that could provide total visibility into all open Work orders, potentially hundreds of thousands of Work orders, on an intuitive, end-user focused application. And with DC Water’s extensive territory, and the vitality of real-time data updates, the solution demanded complete functionality regardless of connectivity, and seamless data synchronization between online and offline environments.