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DC Water

Keeping the Water Flowing in the District of Columbia

Mobile Informer Helps DC Water keep the Water Running in The District.


Improving Utilities in the Nation’s Capital

DC Water distributes drinking water and collects and treats wastewater for over 681,000 residents and 17.8 million annual visitors in the District of Columbia. DC Water also provides wholesale wastewater treatment services for 1.6 million people in the Montgomery and Prince George's counties of Maryland, and Fairfax and Loudoun counties in Virginia. 

In order to maintain the distribution of clean drinking water to all its customers, DC Water operates more than 1,350 miles of pipes, four pumping stations, five reservoirs, four elevated water storage tanks, 43,860 valves, and 9,500 public hydrants. 

To collect wastewater, DC Water operates 1,800 miles of sanitary and combined sewers, 22 flow-metering stations, and nine off-site wastewater pumping stations. 

To treat wastewater, DC Water operates the Blue Plains Advanced Wastewater Treatment Plant, the largest advanced wastewater treatment facility in the world.

In total, DC Water pumps 99 million gallons of water every day. 

With so many high-value assets serving such a vast population, maintenance and work management is quite the task. To keep up with escalating Work orders on its aging infrastructure, DC Water decided it required a more advanced EAM mobility solution.

DC Water needed a solution that could provide total visibility into all open Work orders, potentially hundreds of thousands of Work orders, on an intuitive, end-user focused application. And with DC Water’s extensive territory, and the vitality of real-time data updates, the solution demanded complete functionality regardless of connectivity, and seamless data synchronization between online and offline environments.


DC Water’s Mobile Informer Solution

Interloc’s Mobile Informer solution provided DC Water end users role-based, clear categories to view their assignments (for instance, “All PM WOs on which I am Lead”). And, to meet the need to search the vast volume of work for the metropolitan area, an advanced search filter was implemented.

With thousands of Work Orders coinciding, efficiency is essential, so the app protected users accidentally creating a duplicate Work Order. When a user attempts to create a Work Order, since that database of open work is available on the device, the app shows similar work, thereby reducing the confusion and administrative cost of needing to sort out potential duplicate Work Orders across the metropolitan area.

With Informer's capacity to support extremely large data sets without compromising performance or availability, DC Water users have all of the data they require at their fingertips, enabling them to go to work whenever and wherever they’re needed. Mobile Informer’s innovative “offline-first” approach to data synchronization, ensures users are prepared at any moment to work offline with the latest and most complete data available to them. Mobile Informer transfers data in the background, without requiring any additional action from the user, so they can focus on completing the task at hand.

With Mobile Informer, DC Water has clearer insight into its Work Orders and maintenance management, allowing it to provide vital, safe, and high-quality service to its customers.

See What Mobile Informer can Bring Your Business

Getting in touch with us will improve your business tremendously. You can expect to hear from us shortly.