Interloc Solutions at Northeast MUG: Celebrating 10 Years of Mobility Success with NYCHA

Interloc Solutions is proud to sponsor the Northeast Maximo User Group, a community dedicated to sharing knowledge, showcasing success stories, addressing challenges, and building the relationships that help organizations get more value from IBM Maximo.

This year’s event is especially meaningful for us because one of our valued clients, the New York City Housing Authority, will be taking the stage to share a remarkable story of long-term transformation. In their session, “10 Years Mobile, 10 Years Stronger,” NYCHA’s Alex Gelbert and Jordan Lee will explore how a bold mobility decision made in 2016 evolved into a mission-critical enterprise strategy that continues to deliver results today.

When NYCHA implemented Interloc’s Mobile Informer—an offline-first mobile solution for Maximo—it was more than a technology deployment. It marked the beginning of a large-scale shift in how the authority manages work in the field, tracks assets, and supports operational decision-making across one of the most complex public housing portfolios in the country.

That decision set in motion a transformation that now spans more than 170,000 apartments and 500,000 assets across New York City. What began as a mobile enablement initiative became a cornerstone of NYCHA’s long-term enterprise asset management strategy, helping thousands of field workers operate more efficiently and with greater confidence in the data they use every day.

A decade later, the results speak for themselves.

Today, more than 5,000 users across nine unions depend on Mobile Informer daily to manage assets and execute work in the field. NYCHA’s continued investment in this strategy was reaffirmed with a new five-year contract awarded in July 2025, a strong indicator of sustained ROI and the lasting business value of mobile-first operations. Those gains extend beyond process improvement and cost efficiency—they also support better service outcomes for NYCHA residents.

At Northeast MUG, attendees will have the opportunity to hear directly from NYCHA leaders as they walk through their original selection process, demonstrate the field applications in use today, and discuss future plans as the organization prepares to upgrade to the MAS suite in late July 2026. Their story is a compelling example of what’s possible when mobility is approached not as a short-term fix, but as a strategic foundation for resilience, accountability, and continuous improvement.

For Interloc, this moment represents exactly what strong client partnerships are meant to achieve. We are honored to support NYCHA on this journey and proud to see their success shared with the broader Maximo community. Their experience highlights the power of combining the right technology with long-term vision, organizational commitment, and a focus on measurable outcomes.

As a sponsor of Northeast MUG, Interloc is excited to be part of an event that brings together Maximo professionals to learn from one another and advance the future of asset management. We look forward to connecting with attendees and celebrating stories like NYCHA’s—stories that demonstrate how innovation in the field can create lasting impact across an organization.

If you’re attending the event, be sure to join “10 Years Mobile, 10 Years Stronger.” It’s a session that captures not only the value of mobility, but the power of sustained transformation over time. Download the case study here.