Support
Contact Interloc Support for further information about any of our support offerings. Email ihelp@interlocsolutions.com or call 916 458 5642.
Maximo Support
Interloc Solutions is one of a handful of vendors in the United States authorized to provide Levels 1 and 2 support to users of IBM's Maximo software. This agreement permits Interloc to provide personalized support to our Maximo clients as an alternative to the provision of Levels 1 and 2 support by IBM. Interloc liaises with IBM, who provide level 3 support to all Maximo clients, to address any issues inherent to the software.
Antenna Dexterra Support
Interloc is authorized to provide Antenna Dexterra Levels 1 and 2 support to our clients. Similarly to our support arrangement with IBM, Interloc provides first level support to identify and troubleshoot the issue, and second level support to delve further into resolving it if needed. Antenna Dexterra will provide level 3 support for any issues inherent to the software.
Premium Support
Interloc offers Premium Maximo support packages which are tailored to meet the specific needs of each client. The key benefit of premium support is coverage for customizations; clients with heavily modified implementations receive Interloc's personal and knowledgeable support coverage no matter how much it deviates from out-of-the-box Maximo. Examples of items that can be negotiated into Premium support packages include:
- VPN support
- Extended-hours support
- Priority response to critical issues
- Ability to reserve consultants to assist with scheduled activities
- Additional instruction in the use of Maximo and any customizations Interloc has implemented
Our rates are exceptional and our team has been hand-picked to provide the best possible Maximo service.
Retired Version Support
Interloc offers support for retired versions of Maximo and Dexterra software. Once a version is retired, a client can typically use it for 2 additional years before migrating to a newer version. Interloc will ensure there are resources available who maintain skills and knowledge not only of the retired software package, but of your specific usage of it as well.
Contact Interloc Support for further information about any of our support offerings. Email ihelp@interlocsolutions.com or call 916 458 5642.
10-Aug-2011
Interloc Solutions and Adapx partner to deliver Capturx for Maximo
Interloc Solutions, along with Adapx, are partnering on a solution that will enable Maximo customers to instantly integrate data from paper forms into Maximo using digital pens. The announcement was made at the Fall Mountain West Maximo User Group meeting, where Capturx for Maximo was showcased.
User Group Events
FMMUG is a vibrant Maximo Community and this fall event is shaping up to be a great event -- complete with updates directly from IBM as well as our own Rohith Ramamurthy, Director Technical Services, Interloc Solutions, providing an update on how the City of Bellevue is using Maximo to not only realize ROI on their enterprise assets throughout the city and specifically in their facilities services division.
