SFPUC’s Mobile Informer Solution
Interloc supplied SFPUC a customized version of its framework application, Informer Work Management, with enhanced service request functionality and GIS capabilities.
Service Requests are very important to SFPUC, so a function was created in the app to display them side-by-side with Work Orders. Now, users have the ability to quickly and simply turn Service Requests into Work Orders in order to start fixing the issue with total visibility.
For enhanced communication and transparency, a function was also created wherein, for both Service Requests and Work Orders, users can reach out to the person who reported the issue, via call or text, to ensure work being completed is done right the first time.
Additionally, thanks to the ESRI work by ActiveG, Service Requests can be seen on a map that is available regardless of connectivity, which is critical to servicing public utilities issues within a large metropolitan area.
SFPUC now possesses the power to stay connected to its workers in online or offline environments and can facilitate service requests and work orders more effectively and efficiently, for its nearly 3 million customers.