Delivering Power, Water and Wastewater Services to San Francisco
The San Francisco Public Utilities Commission (SFPUC is comprised of three vital 24/7 service utilities: Water, Wastewater, and Power. These utility services have the
enormous responsibility of providing retail drinking water & wastewater services to the City of San Francisco, wholesale water to three Bay Area counties, green hydroelectric & solar power to Hetch Hetchy electricity customers, and power to the residents & businesses of San Francisco through the CleanPowerSF program.
SFPUC strives to deliver high quality, efficient and reliable water, power, and sewer services to its customers while meeting all environmental regulations.
In order to achieve its goal, SFPUC required a readily adoptable mobile EAM solution, tailored to its end users, to help manage and maintain its high-value assets. They needed an easy-to-use application that could assist in handling high-volume service requests and completing work orders, as well as provide transparency into asset viability, and create clear channels of communication between the commission and its customers.
Interloc supplied SFPUC a customized version of its framework application, Informer Work Management, with enhanced service request functionality and GIS capabilities.
Service Requests are very important to SFPUC, so a function was created in the app to display them side-by-side with Work Orders. Now, users have the ability to quickly and simply turn Service Requests into Work Orders in order to start fixing the issue with total visibility.
For enhanced communication and transparency, a function was also created wherein, for both Service Requests and Work Orders, users can reach out to the person who reported the issue, via call or text, to ensure work being completed is done right the first time.
Additionally, thanks to the ESRI work by ActiveG, Service Requests can be seen on a map that is available regardless of connectivity, which is critical to servicing public utilities issues within a large metropolitan area.
SFPUC now possesses the power to stay connected to its workers in online or offline environments and can facilitate service requests and work orders more effectively and efficiently, for its nearly 3 million customers.
Getting in touch with us will improve your business tremendously. You can expect to hear from us shortly.
