When the largest public housing authority in the United States needed to modernize its operations, the challenge wasn’t incremental—it was monumental.
Interloc partnered with the New York City Housing Authority (NYCHA) to deliver the largest Maximo mobility implementation to date, supporting more than 5,000 users across one of the most complex maintenance environments in the country.
This wasn’t just about mobilizing Maximo.
It was about redefining how work gets done at scale—without compromise.
NYCHA operates at a scale few organizations can match.
With 170,000 apartments and more than 500,000 assets, the authority processes over 100,000 work orders daily—all in service of providing safe, clean housing to New York City residents.
But the system supporting this operation hadn’t kept up.
A 100% paper-based maintenance process sat at the center of daily operations. As demand increased, that system began to break down.
Work orders took months to complete.
Manual data entry consumed valuable labor hours.
Supervisors were tied to desks just to access the most current information.
Every step—from assignment to completion—relied on paper, signatures, and physical handoffs.
NYCHA wasn’t just dealing with inefficiency.
It was facing a system that could no longer scale with its mission.
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Printing millions of work orders each year wasn’t sustainable.
Field teams needed real-time access.
Supervisors needed visibility beyond their desks.
Trades needed to collaborate without delay.
And most importantly, residents needed faster service.
But NYCHA also knew that simply adding a mobile layer wouldn’t solve the problem.
They needed a solution that could:
Handle thousands of users simultaneously
Process massive volumes of transactions continuously
Work reliably in unpredictable connectivity environments
Integrate directly into Maximo without adding risk or complexity
Anything less would fail under the weight of their operation.
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From field teams to supervisors, Mobile Informer transforms how work gets done—enabling real-time execution, seamless collaboration, and complete visibility across every stage of the work order lifecycle.
Before Mobile Informer, work orders moved slowly through a fragmented, manual process.
Today, NYCHA workers manage the entire lifecycle of a work order directly from the field:
All in real time.
Information flows automatically.
Errors caused by re-entry are eliminated.
And decisions are made based on live, accurate data.
Many NYCHA service requests require coordination across multiple trades.
What once required back-and-forth communication and delays now happens instantly.
Teams can:
The result is faster execution and better-informed decisions across teams.
Mobility didn’t just transform field workers—it changed how supervisors operate.
Instead of being tied to desks, supervisors can now:
This shift brings leadership closer to operations—where it matters most.
Within the first year, NYCHA saw measurable transformation across its operations.
Manual processes that once slowed everything down were eliminated.
Work that once took months is now completed the same day in many cases.
Thousands of labor hours previously spent on data entry have been reclaimed.
Millions of dollars in ROI have already been realized.
And most importantly, residents are experiencing faster service and improved living conditions.
NYCHA didn’t just implement mobility—they redefined how maintenance operations function at scale.
With Interloc’s Mobile Informer solution, they achieved:
This is what mobility looks like when it’s built for reality.
If your organization is still relying on paper, disconnected systems, or limited mobile capabilities, the gap between where you are and where you need to be is only growing.
Interloc’s Mobile Informer delivers mobility at scale—without compromise.
Please complete the contact form below for a demo.
