The New York City Housing Authority (NYCHA)

Results

A custom solution from Mobile Informer was the answer. Built-in compliance with IBM's best practices for Maximo application development, and directly inside of the current Maximo infrastructure, without the need for additional middleware or the presence of possible additional failure points, Mobile Informer immediately provided NYCHA precisely what it required — mobility without compromise.

Able to leverage the full capabilities of Maximo, the size of the user population became a non-factor, as Mobile Informer delivers scalability via the standard Maximo architecture.

Worries regarding load management were also immediately mitigated, as Informer's approach to data management allows the platform to support extremely large data sets without compromising performance or availability.

With its native functionary and friendly and familiar user interface, training the legacy workforce was a smooth transition, despite the leap in procedure.

From bricklayers to roofers, and everyone in between, Mobile Informer's tailored user roles and permission settings promote security and enhance ease of use for all of NYCHA's skilled workers. Users can only do and see what they're supposed to do, therefore boosting productivity and eliminating potential safety issues.

NYCHA workers can now manage Work Orders, from creation to closing, in the field, in real-time, with automatic data synchronization saving time and labor, and minimizing the potential for error. They can also more efficiently communicate and share data and with each other, including photographs, facilitating their ability to collaboratively plan the best course of action, since certain NYCHA service requests may require the work of several different skilled trades. 

The benefits of mobility extend to Supervisors as well, since the ability to assign work orders from their Mobile Informer device frees them from their offices and allows them to be more engaged with developments. 

Additionally, Mobile Informers off-line first functionality provides NYCHA an equal user experience regardless of connectivity, seamlessly transitioning between environment and continuing near real-time data transfer, so they maintain access to the most up to date information wherever they are.

After a year of implementing Mobile Informer's custom Maximo mobility solution, NYCHA has already seen millions of dollars in its return on investment. It has saved thousands of labor hours previously wasted on manual data entry and improved public relations. Perhaps most importantly, the Housing Authority bettered rental conditions for its customers through significantly reducing work order processing time— in some cases shortening 6-month delays to same-day service.