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Interloc’s IBM Maximo Scores High at John F. Kennedy International Airport’s Terminal of Choice


Complexities of Airport Operations

With flight delays, broken escalators, baggage-claim snarls, and overcrowded terminals, many airports are increasingly experiencing surmounting problems that have made air travel a less-than-enjoyable experience for millions of travelers. Airport managers are faced with daily challenges on a global basis as infrastructure and servicing facilities become more overwhelmed and cost pressures intensify. International airports run extremely complex operations and often managers must attend to a gigantic, onsite asset base that allows for little to no room for error, and yet despite this burden, they must still provide a superior passenger experience to remain in business. Air travel is expected “to double by 2035 to 7.2 billion passengers per year,” which means that airport facilities will have to create and sustain new ways to deal with this burgeoning projected growth. This expansive rate of development has caused myriad problems in recent years and will only continue to affect the airport experience for millions of travelers worldwide, some of which include:

  •     A deteriorating travel experience: Overcrowded terminals and flights and understaffed facilities are becoming commonplace at the world’s busiest airports.
  •     Escalating operational costs: Additional operational staff will be needed as air travel increases on an exponential basis.
  •     Use of deficient, high-cost assets: Increasing equipment failures due to aging or poor maintenance require emergency repairs and non-optimized asset replacement.

To meet the evolving, urgent challenges facing airport operations, new infrastructure and facility upgrades need to be introduced by implementing predictive maintenance solutions powered by IoT and Enterprise Asset Management (EAM). Targeted EAM methodologies, software, and services along with the connectivity of comprehensive mobile apps can help achieve more effective, modernized intelligent asset maintenance, enabling operators to better track and manage assets that are critical to keeping airports as safe and efficient as possible. EAM cloud-based and hybrid options with unified connectivity that support advanced data analytics and machine learning capabilities are becoming more common. The tremendous advancements in sensor and communications technology of recent years has made it possible for operators to monitor assets in near real time, creating smart airports, where outdated devices and crumbling infrastructure become a thing of the past. Key benefits of the EAM platform include the following:

- Increased operational efficiency
- Reduced unplanned downtime
- Decreased financial loss due to disrupted operations
- Improved customer experience
- Higher airport approval ratings



As one of the world’s busiest travel hubs, John F. Kennedy Airport serves a massive number of travelers each year. Most people, no doubt, imagine an overcrowded airport with huge delays, aging terminals and facilities, and a logistical nightmare of the travel experience when they think of JFK, and in many cases, they would be right. To give one a sense of the scope and enormity of JFK’s daily influx of travelers, 2015 records indicate that the airport’s 2 million square foot International Air Terminal serviced 142,000 flights, 19.5 million passengers, and 18.5 bags that year. However, in recent times, JFK’s terminals have been experiencing various upgrades and realignment in efforts to modernize the vast facility and streamline operations. The implementation of an Enterprise Asset Management system — more specifically, IBM Maximo’s Enterprise Asset Management system — has played a pivotal role in serving as a central data repository. Tracking and storing asset performance data, the EAM system offers critical insight to airport personnel activities in real time to assess sustainability and related maintenance issues and avoid failures and outages. 

IBM Maximo’s EAM solution is pivotal in providing highly effective operational stability, maintaining and repairing airport assets while delivering vast improvements in safety, productivity, and the overall customer experience. Some major improvements that Maximo’s EAM platform has implemented include:

  •     Improved overall airport performance: Refurbishing airport infrastructure to maintain a safer and more efficient environment for passengers, employees, and airline staff.
  •     Enriched customer experience: Ensuring greater passenger comfort and convenience by providing upgraded assets such as moving walkways and escalators, and expediting baggage delivery more efficiently during baggage transfers and delivery.
  •     Enhanced operational productivity: Decreasing operational downtime by providing real-time asset location information via a centralized monitoring/management system to accelerate response time to problems and issues.
  •     Optimized asset sustainability, cost, and lifecycle: Predicting issues before they become catastrophic through the use of mobile apps and proactive needs-based repairs and upgrades, thereby lowering costs, and enhancing efficiency.

Maximo’s EAM software has proven to be a vital component in the huge effort to modernize and restructure asset management and communications at New York’s busiest airport. At the outset of addressing JFK’s International Air Terminal’s (JFK-IAT) most pressing problems, it became immediately evident that IBM Maximo encountered issues when first installed, such as:

- JFK-IAT needed more control and flexibility
- Integrations and interfaces were limited by the hosting model in use
- data ownership issues were common as servers were not secure

The initial Maximo adoption needed improvement in the following areas:
- Additional integrations and interfaces were needed
- A Mobility solution was necessary
- A full integration with the IAT’s finance solution was needed
- Maximo was not effective for Incidence Management and Reporting
- Maximo lacked CFR139 compliance tools
- The slice ownership SaaS Model could not address the issue

JFKIAT’s Mobile Informer Solution

These shortcomings were immediately addressed once the full implementation of IBM Maximo had been completed, with Maximo short-term and long-term goals put into effect. As the improvement process moved forward, the IBM Maximo short-term goal upgrade brought about the following improvements:

  •     Establishment of full JFK-IAT control
  •     Implementation of purchasing capabilities
  •     Maximized tools for the IAT
  •     Migration of all facilities-management processes to Maximo
  •     Assurance that management, contractors, and employees were mobile enabled
  •     Establishment of CFR139 airfield compliance
  •     Enhanced safety management tools
  •     Integration of every aspect of management, service, and maintenance on a single, integrated platform

This immediate action vastly improved health asset and performance levels; optimized assets for increased availability, utilization, and duration; improved maintenance scheduling; provided access to data sources in real time to minimize asset failure and unplanned downtime; and dramatically reduced costs. The IBM Maximo long-term upgrade accomplished the following:

  •     Implementation of Incident Management within Maximo
  •     Implementation of special tracking/codes/and reporting via MIF-based toolset
  •     Operation 100% within new Maximo CMMS tools to assure tracking and adoption
  •     Mobilization of everything — deployment of Maximo connectivity terminal wide, providing Maximo Mobile solutions to all IAT employees, management, contractors, and support.

All facilities processes were immediately migrated to Maximo, establishing clear mutual goals across departments, developing and tracking data and metrics, and providing and end-to-end process fully within the Maximo software system. 


The Interloc Mobile Informer’s comprehensive platform for IBM Maximo Asset Management has also become an integral component of the JFK-IAT transformation, allowing users to harness the full power of the device to accomplish critical business goals and objectives. Mobile Informer’s unique design technology allows for seamless transitions between online and offline functionality, enabling users to focus on the completion of tasks with the latest and most complete information available to them. The mobile platform supports huge amounts of data without any compromise in performance or availability and can also be deployed among very large user populations — and as additional users are added, the system scales within the standard Maximo architecture. Other crucial features that Mobile Informer provides include:

  •     Installation of Mobile Informer directly within your existing Maximo infrastructure
  •     A robust administrative console, enabling administrators to resolve issues remotely via sophisticated trouble-shooting tools
  •     Encrypted communication to the server to ensure built-in security
  •     No requirement for a dedicated mobile server
  •     Native apps for optimized performance and access to all devise functions

Mobile Informer’s apps offer essential services that can streamline processes significantly — from increasing productivity to harnessing data to simplifying regulatory compliance issues — while greatly extending the scope of your IBM Maximo Asset Management Solution:

  •     Mobile Informer Work Management App: Informer IM is a simple, turn-key app powered by the Mobile Informer platform that’s designed to increase connectivity and productivity among maintenance teams.
  •     Mobile Informer Inventory Management App: The iIM enables your business organization to increase the efficiency and accuracy of inventory processing, mitigating down time, and increasing project completion rates.
  •     Mobile Informer Bin Counting: iBC is a simple, easy-to-use app designed specifically for bin counting — whether dealing with a room full of items or a warehouse with thousands of pieces of inventory — that offers an efficient way to acquire accurate and real-time inventory counts while lessening costs and cutting down on miscalculations.
  •     Mobile Informer Service Requester: iSR is an enterprise engagement feature that enables managers to take action on any service request, reducing asset breakdowns and malfunctions while saving costs.

Interloc’s Mobile Informer for IBM Maximo is a key enabler in the digital revolution taking place around the world. Mobile Informer’s apps provide an immense step forward in operational improvement and efficiency. 

Interloc’s IBM Maximo offers critical insights for intelligent asset maintenance and operations, and this market-leading, fully integrated platform provides business leaders opportunities to more effectively manage high-value assets, optimize performance, reduce costs, and minimize risks. Interloc’s IBM Maximo Asset Management system has been a great success at JFK’s International Airport Terminal, greatly increasing productivity, extending asset lifecycles, scaling down costs, and providing a state-of-the-art mobile solution that has transformed JFK’s outdated complex into a modernized, smart airport.

Companies Trust Us with Their Maximo Success

Interloc has supported the integration of all T4 facilities management vendors via the Maximo system and seamlessly updated all facilities operations to a robust EAM operations.

Roel Huinink
President and CEO of JFKIAT

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