Interloc’s IBM Maximo Scores High at John F. Kennedy International Airport’s Terminal of Choice
With flight delays, broken escalators, baggage-claim snarls, and overcrowded terminals, many airports are increasingly experiencing surmounting problems that have made air travel a less-than-enjoyable experience for millions of travelers. Airport managers are faced with daily challenges on a global basis as infrastructure and servicing facilities become more overwhelmed and cost pressures intensify. International airports run extremely complex operations and often managers must attend to a gigantic, onsite asset base that allows for little to no room for error, and yet despite this burden, they must still provide a superior passenger experience to remain in business. Air travel is expected “to double by 2035 to 7.2 billion passengers per year,” which means that airport facilities will have to create and sustain new ways to deal with this burgeoning projected growth. This expansive rate of development has caused myriad problems in recent years and will only continue to affect the airport experience for millions of travelers worldwide, some of which include:
To meet the evolving, urgent challenges facing airport operations, new infrastructure and facility upgrades need to be introduced by implementing predictive maintenance solutions powered by IoT and Enterprise Asset Management (EAM). Targeted EAM methodologies, software, and services along with the connectivity of comprehensive mobile apps can help achieve more effective, modernized intelligent asset maintenance, enabling operators to better track and manage assets that are critical to keeping airports as safe and efficient as possible. EAM cloud-based and hybrid options with unified connectivity that support advanced data analytics and machine learning capabilities are becoming more common. The tremendous advancements in sensor and communications technology of recent years has made it possible for operators to monitor assets in near real time, creating smart airports, where outdated devices and crumbling infrastructure become a thing of the past. Key benefits of the EAM platform include the following:
- Increased operational efficiency
- Reduced unplanned downtime
- Decreased financial loss due to disrupted operations
- Improved customer experience
- Higher airport approval ratings
As one of the world’s busiest travel hubs, John F. Kennedy Airport serves a massive number of travelers each year. Most people, no doubt, imagine an overcrowded airport with huge delays, aging terminals and facilities, and a logistical nightmare of the travel experience when they think of JFK, and in many cases, they would be right. To give one a sense of the scope and enormity of JFK’s daily influx of travelers, 2015 records indicate that the airport’s 2 million square foot International Air Terminal serviced 142,000 flights, 19.5 million passengers, and 18.5 bags that year. However, in recent times, JFK’s terminals have been experiencing various upgrades and realignment in efforts to modernize the vast facility and streamline operations. The implementation of an Enterprise Asset Management system — more specifically, IBM Maximo’s Enterprise Asset Management system — has played a pivotal role in serving as a central data repository. Tracking and storing asset performance data, the EAM system offers critical insight to airport personnel activities in real time to assess sustainability and related maintenance issues and avoid failures and outages.
IBM Maximo’s EAM solution is pivotal in providing highly effective operational stability, maintaining and repairing airport assets while delivering vast improvements in safety, productivity, and the overall customer experience. Some major improvements that Maximo’s EAM platform has implemented include:
Maximo’s EAM software has proven to be a vital component in the huge effort to modernize and restructure asset management and communications at New York’s busiest airport. At the outset of addressing JFK’s International Air Terminal’s (JFK-IAT) most pressing problems, it became immediately evident that IBM Maximo encountered issues when first installed, such as:
- JFK-IAT needed more control and flexibility
- Integrations and interfaces were limited by the hosting model in use
- data ownership issues were common as servers were not secure
The initial Maximo adoption needed improvement in the following areas:
- Additional integrations and interfaces were needed
- A Mobility solution was necessary
- A full integration with the IAT’s finance solution was needed
- Maximo was not effective for Incidence Management and Reporting
- Maximo lacked CFR139 compliance tools
- The slice ownership SaaS Model could not address the issue
These shortcomings were immediately addressed once the full implementation of IBM Maximo had been completed, with Maximo short-term and long-term goals put into effect. As the improvement process moved forward, the IBM Maximo short-term goal upgrade brought about the following improvements:
This immediate action vastly improved health asset and performance levels; optimized assets for increased availability, utilization, and duration; improved maintenance scheduling; provided access to data sources in real time to minimize asset failure and unplanned downtime; and dramatically reduced costs. The IBM Maximo long-term upgrade accomplished the following:
All facilities processes were immediately migrated to Maximo, establishing clear mutual goals across departments, developing and tracking data and metrics, and providing and end-to-end process fully within the Maximo software system.
The Interloc Mobile Informer’s comprehensive platform for IBM Maximo Asset Management has also become an integral component of the JFK-IAT transformation, allowing users to harness the full power of the device to accomplish critical business goals and objectives. Mobile Informer’s unique design technology allows for seamless transitions between online and offline functionality, enabling users to focus on the completion of tasks with the latest and most complete information available to them. The mobile platform supports huge amounts of data without any compromise in performance or availability and can also be deployed among very large user populations — and as additional users are added, the system scales within the standard Maximo architecture. Other crucial features that Mobile Informer provides include:
Mobile Informer’s apps offer essential services that can streamline processes significantly — from increasing productivity to harnessing data to simplifying regulatory compliance issues — while greatly extending the scope of your IBM Maximo Asset Management Solution:
Interloc’s Mobile Informer for IBM Maximo is a key enabler in the digital revolution taking place around the world. Mobile Informer’s apps provide an immense step forward in operational improvement and efficiency.
Interloc’s IBM Maximo offers critical insights for intelligent asset maintenance and operations, and this market-leading, fully integrated platform provides business leaders opportunities to more effectively manage high-value assets, optimize performance, reduce costs, and minimize risks. Interloc’s IBM Maximo Asset Management system has been a great success at JFK’s International Airport Terminal, greatly increasing productivity, extending asset lifecycles, scaling down costs, and providing a state-of-the-art mobile solution that has transformed JFK’s outdated complex into a modernized, smart airport.
Roel Huinink
President and CEO of JFKIAT
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