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Interloc Solutions has conducted hundreds of successful implementations of Maximo


We've implemented Maximo for our clients in a number of industries, including Oil & Gas, Transportation, Utilities, Manufacturing, Health Care, State/Local Government and Federal, to name a few.

Our experience in conducting Maximo implementations has led us to develop several tools to simplify repetitive or laborious parts of the implementations process associated such as migrating between environments. We provide these tools to our clients free of charge in the completion of projects where appropriate.

Interloc employs certified technical consultants with vast Maximo knowledge, and has raised the bar by providing innovative solutions for our clients’ success. 

Project Management and Requirements Analysis

Interloc recognizes that the success or failure of a Maximo project can often hinge on the quality of project management.  Interloc has developed an extensive Project Management methodology for application in client projects.  It addresses the role of the Project Manager through every major project task, from pre-project preparation to planning and analysis, validation of requirements to post go-live support, and the establishment of checkpoints weeks and months past go-live to determine overall client satisfaction.

A core component of project management is for the project team to review any available as-is and to-be process documentation, and the associated requirements for final validation. This ensures a shared vision and involves:

  • Reviewing process documentation, as-is and to-be
  • Reviewing and mapping the associated requirements
  • Performing a gap analysis
  • Firmly defining the scope, deliverables and milestones
  • Providing options analysis for any identified functionality gaps, which include:
  • Process workaround
  • Configuration modification
  • Customization

Maximo Architecture

Interloc understands that the larger and more complex your Maximo implementation, the more challenging it is for you to maintain optimal Maximo system performance.  That’s why we employ technical architects that approach the optimization of system performance from two angles: system architecture and performance tuning.  

Maximo System Architecture

When planning your Maximo system implementation, you should consider how your system should be set up to best handle intended Maximo usage within your organization. 

  • How many users will you have, and how many will use the system concurrently? 
  • Is virtualization or software as a service appropriate for your organization? 
  • How many servers will you require, and what is their optimal configuration?
  • Do you have any cost considerations that we need to be sensitive to?
  • Will you require a separate reports server? 
  • How many different environments will you maintain and actively use at any one time?

Through the application of IBM recommended best practices and practical experience of client Maximo implementations, Interloc’s technical architects can assess, recommend, and implement optimal system architecture for your organization.

Maximo Performance Tuning

Once your Maximo system is in place, you may find that maintaining optimal system performance is a challenging task.

Interloc can assist your Maximo performance tuning challenges by examining the following areas:

  • Investigating and diagnosing user complaints
  • Helping to define and conduct load tests
  • Examining client performance
  • Identifying application and database server performance issues
  • Addressing network performance issues

Interloc’s technical consultants will look into these, and other, areas as required to diagnose areas of poor system performance.  We will provide recommendations and implement corrective measures as appropriate to optimize your Maximo system performance.

Brief Case Study: Large food manufacturer in the midwest

Client Challenges Interloc Results
  • Slow performance
  • Slow response time
  • Unstable system
  • Users did not want to use
  • Slow to restart system (Up to 40 minutes)
  • Added 3x the user load capability
  • Eliminated system downtime
  • Reduced system reboot time from 40 minutes to 10 minutes
  • Improved response time
  • Fully documented system
  • Preproduction and production environment are synchronized

Change Management Approach

From the perspective of implementing change in an organization, Interloc's philosophy is to involve resources from the client project team throughout an engagement.  Heavy investment from project team members translates to ownership, which increases the success of an implementation.

Interloc has significant experience in working with large and small clients with varying degrees of adoption of technical solutions, and assists our clients change management processes to ensure that the implementation will be well received and therefore, well used.  Our change management approach will ensure your Maximo implementation's consistent use that will bring quality data and positive results to your organization.

Maximo implementation success is directly related to communication to the users and their preparedness for change. 

Workflow Development

Interloc has implemented automated workflows for a large number of clients.  Automated workflows are a mainstay of the Maxio application because they enable and enforce records to flow according to your specific business processes.  The wide variety of workflow tools now available with Maximo allows developers to meet the vast majority of workflow requirements using out of the box functionality. 

Interloc consultants will work with you to create a workflow from a defined business process.  We will help you:

  • Determine which parts of the process should be automated, and to what result
  • Design the workflow and review it with business resources
  • Develop the workflow in Maximo

Interloc typically prefers to split the design and build between functional and technical consultants to ensure that the client’s functional processes lead the development so that business needs are met.

Data Conversion and Migration

Interloc believes that data conversion and migration begins with jointly identifying our clients' business data and deciding what should be migrated, how it will be employed, whether it needs to be transformed, and determining its current storage location. Data can come from:

  • Legacy system
  • User spreadsheets
  • Directly from the workers in the field

Once the data to be migrated is identified, Interloc analyzes the data and determines how to map it from the existing sources to Maximo.  To assist with data loading through the MIF and to reduce the repetitive tasks involved in configuring the MIF for each data load, Interloc has developed data loading tools for mapping, performing data loads, and monitoring progress through the MIF.

Report Development

Nearly every Maximo implementation requires the development of reports – it is one of the key methods of gathering meaningful data from your Maximo system.  Interloc's team of functional business experts can help to identify the report needs that an organization has, and Interloc's team of technical report experts are proficient in developing Maximo reports in BIRT, Actuate, Crystal and SQR.  Interloc's reporting experts are also proficient in using external reporting packages, Maximo’s KPI manager, Maximo query-based reporting tools, and via the creation of data sets and database queries. 

Delivering reports isn’t just about developing reports.  Interloc provides the following Maximo reporting services to our clients:

  • Definition of reporting needs in all relevant areas of the system, to all appropriate users
  • Evaluation of existing reports against reporting requirements
  • Reports design and development
  • Conversion of reports between different reporting tools
  • Identifying the most effective ways to retrieve meaningful data from Maximo on a case-by-case basis
  • Developing KPIs or providing data results sets through alternative reporting methods
  • Providing reports training to end users, developers, administrators, and managers

Technical Tools

Interloc has developed a number of tools to simplify some of the repetitive or time-consuming tasks associated with various parts of Maximo technical projects.  We use these tools as appropriate while conducting development activities, and provide them free to our clients to use throughout project engagements.  On completion of our involvement, Interloc can remove the tools from the client environment if desired, or leave them for the client’s use moving forward.

  • The Interloc Release Manager is a tool that simplifies the migration of configured and custom elements between Maximo environments.  The Release Manager functions as an integrated part of Maximo, and allows you to select specific elements of one environment to move to another.
  • JUnit automated testing to simplify all stages of testing.  Whenever a change is made in Maximo it may require dozens, sometimes hundreds, of regression tests to verify the correct operation of both the new functionality and the existing functionality.  Manual test scripts are very time consuming and often impractical to perform for regular releases.  For this reason Interloc has developed specific extensions to the automated testing tool JUnit to allow it to interact with Maximo.  We have developed a base Maximo test fixture that provides base features for logging in and out of Maximo as specified users, performing work flow actions, interacting with MBO objects, as well as providing utility methods for performing spell checking (useful for checking workflow instructions) and other laborious tasks.

User Acceptance Testing

User Acceptance Testing (UAT) ensures that your users get what was expected. Interloc recommends a phased approach to UAT. Interloc works with our clients to determine the testing process, format of test scripts, requirement and responsibility for test scripts, and issues tracking.  

Additionally, Interloc can further help to construct the tests and provide a mechanism for tracking and resolving issues. The client would normally conduct the tests themselves with Interloc providing assistance and rework for any identified items.

Post Implementation Training

Interloc recognizes that perhaps the most important part of a Maximo implementation is ensuring that you are well prepared to take over your Maximo system post go-live.  Interloc ensures that both Maximo administrators and Maximo end users are comfortable with their new system by offering a number of training opportunities.  

Depending on your needs, Maximo post implentation training can include:

  • System Administrator Training
  • Role Based Functional Training
  • Reports Training
  • Performance Training
  • Mobile Informer Training
  • Development Training
  • MIF Training
  • Workflow Training

 

Post Implementation Support

Interloc provides the following support to our clients following implementation:

  • Availability of dedicated or shared support resources to the required timeframe
  • Monitor system performance and availability
  • Execute strategy for post Go-Live issue tracking, support and resolution
  • System process and use tracking
  • Correction and communication of incorrect system use
  • Review of intended functionality  
“Experts at Interloc Solutions provided a Maximo implementation that enabled Lifespan hospitals in managing safety and quality performance of medical equipment cost effectively.”
Shyue-Ling Chen Director of Medical Engineering, LifeSpan

Ready to Implement Maximo? Let Interloc Solutions be your guide.