Benefits

IBM Control Desk features innovative, industry-leading functionality in many areas, including:

• A simple, easy-to-use service catalog and self service interface
• Tools for easily reporting problems and requesting services
• Applications that enable IT staff to be productive and responsive in prioritizing, tracking, and resolving end-user issues
• ITIL-aligned change, configuration, release, incident, problem, and asset management
• Integrated service, asset, and configuration management
• Built-in integrations with IBM and third-party applications
• Policy-based automation of job plans, task assignments, notifications, and workflows to reduce labor costs
• Advanced analytics tools that provide insight into your environment and help you manage change more efficiently

Implementation

Interloc Solutions implementation of IBM Control Desk can include implementing Control Desk as a complete suite or just the components that fit your current need. Our ITSM implementations follow our implementation approach and methodology.

Our Control Desk implementations cover:

• Service Desk Components – Service Catalog, Service Request, Incident, Problem, survey’s. We can utilize the processes that come with Control Desk or we can design new processes that meet your growing needs.
• Change and Configuration Management – Implementation of Maximo Control Desk change applications and processes, Configuration Management, CI discovery
• Asset Management for IT – Implementation of IT asset management and asset management life-cycle processes, software license management, asset discovery.