IBM Control Desk is an integrated service management solution that provides the ability to manage a comprehensive range of IT processes, services, and assets for your environment. The product leverages best-practice Information Technology Infrastructure Library (ITIL)-aligned processes to help you manage an IT landscape that is becoming more complex, virtualized, distributed, social, and diverse.
IBM Control Desk features innovative, industry-leading functionality in many areas, including:
Interloc Solutions implementation of IBM Control Desk can include implementing Control Desk as a complete suite or just the components that fit your current need. Our ITSM implementations follow our implementation approach and methodology.
Our Control Desk implementations cover: