Interloc Solutions Blog

Operational Dashboards

Written by Derrick Naruse | Mar 31, 2025 3:54:11 PM

A next generation of dashboard capability in the Maximo Application Suite (MAS), Manage application exists in Operational Dashboards.  The key features of this new capability are the following: 

  • Launch other applications. 
  • See workflow assignments 
  • Monitor KPIs 
  • Complete tasks 

The Operational dashboard functions like Start Centers.  The Operational dashboards bring in a consistent look and feel into Manage dashboards that exist in other MAS applications such as Health, Monitor and Predict. Operational dashboards can be the landing page when launching Manage.  Manage comes available with two Operational dashboards:  Maintenance and Emission Management.  Below is a screen shot of Maintenance dashboard.

We will go through some of the tiles and cards in the Maintenance Operational Dashboard to highlight the features of Operational Dashboards. 

The following KPIs are configured in the Maintenance Operational Dashboard: 

  • Overdue Emergency work 
  • Overdue PM work 
  • PM Performance 
  • Health of Assets for PM work 

Each of the tiles calculates the results driven by a query.  See the red arrow below to view the details. 

By clicking on the View KPI ManagerYou can view the query behind the tile and edit the where clause to edit parameters as per screen below.

The dashboard features Favorites and Quick Actions cards.  These allow a user to launch an application quickly or launch a selected application insert mode, similar functionality to start centers. 

The table below identifies a list of Card types that are available for use in your Operational dashboard:  

Card Type 

Description 

KPI Trend 

Displays the KPI values over time and allows comparison with up to 8 other KPIs. The date range is a set of values from 7 days to 5 years. If the graph does not render it is probably because you have no KPI Schedule set up which is generating KPIHISTORY records via the Cron Task within the selected time range. In MAS 9.0 the Advanced tab has an Available Actions field which will provide options to see the KPI values in a table or to refresh the KPI. 

KPI Comparison 

Displays up to 20 KPIs for comparison in bar, line, pie or donut chart. Allows export as CSV, PNG or JPG. You can also open full screen. In MAS 9.0 the Advanced tab has an Available Actions field, which will provide options to see the KPI values in a table or to refresh the KPI. 

KPI Value 

Displays a single KPI value but also gives the trend since the last refresh of the operational dashboard. In MAS 9.0 the Advanced tab has an Available Actions field which will allow you to link to the KPI Manager or KPI Viewer applications or refresh the KPI. 

Value 

Displays a single value from a data source, but the set of data sources is restricted, meaning that this card currently has no practical use without configuring your own data sources. 

Favorites 

Displays a list of favorite applications, classic or one of the role-based applications. 

Quick Actions 

Displays a list of applications which can be launched in insert mode. For role-based applications it just launches the application. 

Table 

Display a set of records from a data source, but the set of data sources is restricted, meaning that this card currently has no practical use without configuring your own data sources.  

Work Queues 

Displays a set of work queues. In MAS 9.0 there is now an Advanced tab which allows for the selection of work queues. There is also an Available Actions field which provides an option to refresh the work queues. 

External Content 

Displays a web page, so that you can interact with it from within the Operational Dashboard. There is an option to display full page. 

Threshold Tile 

Displays a single value from a data source, but the set of data sources is restricted, meaning that this card currently has no practical use without configuring your own data sources. This seems to be a duplicate of the Value card. 

The Workflow Assignments due soon section allows users to see the assignments that are due in the next 24 hours or are already past due.

The work Queue card shows active work queues.  This card shows can show work queues created in the new Work Queue Manager application.  Two default work queues are created as per screen below with the capability to create additional work queues to suite any business specific requirements. 

Users can select a queue to see additional details about the records.  From the screen shot above, clicking the ENV WO link will display the record set below.   

The Operational Dashboards can be configured to add tiles and cards to suit an organization’s business needs.  Additional configurations can be performed through the Maximo Application Framework (MAF) to handle more advanced and complex requirements. 

As a consultant, I have been very used to configuring dashboards with the legacy Maximo Start Center functionality.  I have come to rely on the robust features of the Maximo Start Center.  The Operational Dashboard application promises to be a strong configuration tool to tie all the MAS application dashboards modern look and feel.  A lot of the features that I used with the Start Center application are available in the Operational Dashboard.  In time, this new dashboard feature in Manage will be as robust as we saw in Start Centers.