Interloc Solutions implementation of IBM Control Desk can include implementing Control Desk as a complete suite or just the components that fit your current need. Our ITSM implementations follow our implementation approach and methodology.
Our Control Desk implementations cover:
- Service Desk Components – Service Catalog, Service Request, Incident, Problem, survey’s. We can utilize the processes that come with Control Desk or we can design new processes that meet your growing needs.
- Change and Configuration Management – Implementation of Maximo Control Desk change applications and processes, Configuration Management, CI discovery
- Asset Management for IT – Implementation of IT asset management and asset management life-cycle processes, software license management, asset discovery.