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IBM Control Desk, formerly SCCD


IBM Control Desk is an integrated service management solution that provides the ability to manage a comprehensive range of IT processes, services, and assets for your environment. The product leverages best-practice Information Technology Infrastructure Library (ITIL)-aligned processes to help you manage an IT landscape that is becoming more complex, virtualized, distributed, social, and diverse.

Control Desk Features

Benefits

IBM Control Desk features innovative, industry-leading functionality in many areas, including:

  • A simple, easy-to-use service catalog and self service interface
  • Tools for easily reporting problems and requesting services
  • Applications that enable IT staff to be productive and responsive in prioritizing, tracking, and resolving end-user issues
  • ITIL-aligned change, configuration, release, incident, problem, and asset management
  • Integrated service, asset, and configuration management
  • Built-in integrations with IBM and third-party applications
  • Policy-based automation of job plans, task assignments, notifications, and workflows to reduce labor costs
  • Advanced analytics tools that provide insight into your environment and help you manage change more efficiently

Implementation

Interloc Solutions implementation of IBM Control Desk can include implementing Control Desk as a complete suite or just the components that fit your current need. Our ITSM implementations follow our implementation approach and methodology.

Our Control Desk implementations cover:

  • Service Desk Components – Service Catalog, Service Request, Incident, Problem, survey’s. We can utilize the processes that come with Control Desk or we can design new processes that meet your growing needs.
  • Change and Configuration Management – Implementation of Maximo Control Desk change applications and processes, Configuration Management, CI discovery
  • Asset Management for IT – Implementation of IT asset management and asset management life-cycle processes, software license management, asset discovery.

Top 10: Why Your IT Department Should Consider IBM SCCD

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